Frequently asked question

Why describe the tags as keepsakes?

We find that people will keep these gift tags in a variety of ways as they stimulate a treasured memory of a happy event

People often keep them with other mementos of a special occasion.
The Christmas collections are often used to decorate yuletide trees.
Some are proudly displayed as ornaments on a shelf.
Others are included in a mounted collection of photos that are hung on a wall.

What are the benefits of giving a luxury keepsake gift tag?

Here at Making it special by Helen we appreciate the care taken in choosing a gift for that special occasion or just to say thank you and however you wrap it the question is how to show that thoughtfulness and make your present a memorable talking point that stand out from the crowd.

This is where Making it special by Helen comes in; with one of our unique handmade, three-dimensional keepsake gift-tags you will find that people are appreciative of the additional thoughtfulness that the tags add and will often save them as keepsakes.

What are the gift tags made from?

We use natural wood as the base for our uniquely designed collections of gift tags so that you can make your present into a treasured memory.

We use wooden letters and other elements to build your personal gift tag into a unique, three-dimensional keepsake.

Depending on your choice there will be an element of plastic in the case of out cheers collection or rhinestone, encased in metal for our new baby collection.

All of our collections have an ample paper circle space on the back for you to write your own personal message. This is framed with either polyester silk embroidered flowers, nylon twisted cord or artificial string pearls to add that extra element of luxury.

How big are the items?

Our launch collection measures approximately 10cm in diameter.

Suitability for Use

All items offered for sale on our website are for ADULTS only and as such are not suitable for children under the age of 14 years.

The items are fragile as such please take care when handling and storing.

What are the maximum number of letters?

Please note that the maximum number of letters available for a name in these collections is 10 in the launch collection.

Are there any restrictions to the name I choose?

Whilst we endeavour to fulfil all orders we will not accept orders that ask for accepted defamatory or rude words/phrases.

When will I receive the keepsake gift tag?

We aim to despatch orders within 3 days, subject to credit/debit card authorisation.

In the event that we are for any reason unable to meet this delivery we will contact you to advise when delivery will be possible or to offer a refund if preferred.

For some of our hand made products delivery times may be longer, in these circumstances we will immediately advise the anticipated delivery date.

How do I attach the keepsake gift tag to my present?

The keepsake gift tag comes with a neutral rustic length of cord to insert in the hole at the top of your pendant that can link into any ribbon or attach to the parcel.

However, if this does not match your wrapping theme, feel free to use your own ribbon/string.

How long does it take to receive my order?

Your order will be shipped within two days. Any order received after 5pm not register until the next day.

For instance an order received on Monday at 2pm will be shipped on Tuesday, where an order received on Monday at 6pm will ship on Wednesday.

The delivery times are listed on check out and range dependent on the options selected, either standard 3-5 days or express 1-2 days.

Returns Policy

Due to the personalised nature of the items, we are unable accept returns unless there is a fault with the item due to incorrect personalised information as a result of a mistake by Making it special or damage in transit.

In the event of a faulty or damaged item for these reasons, please contact us before returning as different return conditions may apply. Please ensure all packaging is retained as this may need to be examined by the courier.

Refunds do not include P&P. Fulfilment costs will also be deducted from the refund if a special discount or free P&P was applied to the order.

Please see our terms and conditions for more details

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